Terms of Use

1. The agreement

These terms are between you (or the organisation you represent) and Siddi Tek LLC, which operates LogClip. They apply when you create an account or use the service.

If you are agreeing on behalf of an organisation, you confirm you have authority to bind it, and “you” means that organisation.

Two other documents form part of this agreement and prevail over it in their own subject matter: the Data Processing Agreement for personal data you capture, and the Privacy Policy for data we hold about you.

2. Accounts

• You must be able to form a binding contract, and you must give accurate account details.
• You are responsible for what happens under your account, including anything your team does.
• Workspace roles — owner, admin, member and viewer — are yours to assign, with per-site grants where you want to narrow access further.
• Keep credentials secure and tell us promptly if you believe an account or key has been compromised.

3. Plans and billing

LogClip is billed per product. A free Platform base is always present, and Session Replay, Infrastructure, APM & Tracing, Logs, Uptime and AI Vision are each subscribed to independently — you pay for what you turn on, and a product you do not subscribe to falls back to its free allowance.

1. 01Paid subscriptions renew automatically for the same period until cancelled.
2. 02Fees are charged in advance; metered usage above your included allowance is billed in arrears as overage.
3. 03Payment is handled by Stripe. We do not see or store card details.
4. 04You can cancel at any time from the console. Cancellation takes effect at the end of the current billing period, and the service continues until then.
5. 05Fees already paid are non-refundable except where the law requires otherwise, or where we terminate without cause under section 10.
6. 06Prices can change with at least 30 days’ notice before your next renewal. Continuing to use a paid product after that is acceptance; if you would rather not, cancel before renewal.
7. 07Fees exclude taxes, which are added where applicable.

4. Usage limits

Each metered product has an included allowance for your billing period. What happens at the limit depends on your plan, and the console shows which applies to you:

We warn you by email as you approach a limit and again when you reach it, so a cap is never the first you hear of it. Retention is set by your plan and starts at 14 days on the free tier; data past your retention window is deleted automatically.

5. Your responsibilities

LogClip records what happens in your application, including what your users do in it. That makes some obligations yours and not ours, because you are the one who decides what is captured.

You are responsible for, and you confirm that:

• You have a lawful basis to record your users, and you have given them whatever notice the law where they are requires.
• You have carried out a data protection impact assessment where one is required. Session replay is systematic monitoring, and for most deployments a DPIA is mandatory rather than optional.
• You will not configure capture in a way that collects special-category data — health, biometrics, political or religious views, sexual orientation, and the rest of GDPR Article 9 — and you will use the masking controls to keep it out.
• You will not deploy LogClip where it would knowingly record children, without an appropriate basis for doing so.
• You have the right to send us the data you send, and to let us process it as described in the DPA.

6. Acceptable use

You will not:

• Use LogClip to record people covertly where the law requires that you tell them, or to conduct surveillance of individuals rather than to understand how your product is used.
• Deliberately capture credentials, payment card numbers or government identifiers by disabling the protections designed to keep them out.
• Point monitors or probes at systems you do not own or have permission to test.
• Attempt to access another customer’s workspace or data, probe our infrastructure for vulnerabilities without contacting us first, or circumvent usage limits or rate limiting.
• Resell or provide the service to third parties as your own, or use it to build a directly competing product.
• Upload malware, or use the service to send unlawful, infringing or abusive content.

Security research is welcome. Tell us first at [email protected] and we will not treat good-faith testing under an agreed scope as a breach of these terms.

7. Your data

• Your data stays yours. We claim no ownership over anything you capture or upload.
• We use it only to provide and secure the service, and only as the DPA permits. We do not sell it, mine it for our own purposes, or use it to train machine-learning models.
• You can export it through the API at any time while your account is open.
• AI features are off unless enabled per workspace, and a vision model is never shown a rendered screen unless you switch that on separately.
• After termination we delete your data within 30 days unless you ask us in writing to return it first. Backups are overwritten on their ordinary cycle.

We may use aggregated, anonymised statistics that cannot identify you or any individual — for example, total requests served — to operate and improve the service.

8. Our intellectual property

We own the service, its software and its documentation. You get a non-exclusive, non-transferable right to use it for the term of your subscription, and nothing more is granted by implication.

Our client SDKs are published under their own open-source licences, which govern your use of those packages and are unaffected by this section.

If you send us feedback we can use it without obligation. That is not a claim over anything else you send us.

9. Availability and support

We work to keep the service available and we monitor it continuously. We do not currently offer a contractual uptime SLA, and we would rather say so than publish a number we have not committed to backing with service credits.

Support on the free tier is community support. Paid plans include the support level shown on your plan. We may change or discontinue features; if we remove something material we will give reasonable notice, and if a paid product is discontinued mid-term we will refund the unused portion.

Planned maintenance that we expect to be disruptive is announced in advance where circumstances allow.

10. Suspension and termination

You can close your account at any time from the console.

We may suspend or terminate an account if:

• Fees are unpaid after we have told you and given a reasonable period to fix it.
• These terms are breached materially, including section 6.
• Continued use poses a security, legal or infrastructure risk to us or to other customers.

Where the circumstances allow, we will warn you before suspending rather than after. If we terminate for our own convenience rather than for a breach, we refund fees you have paid for the unused part of the term. Either way, section 7 governs what happens to your data.

11. Warranties and liability

The service is provided as it is. To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free.

Neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue or goodwill. Our total aggregate liability arising out of this agreement is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

These limits do not apply to:

• Death or personal injury caused by negligence, or fraud or fraudulent misrepresentation.
• Either party’s liability under the DPA to a data subject or a supervisory authority.
• Your obligation to pay fees due.
• Anything else that cannot lawfully be limited.

You will indemnify us against third-party claims arising from your use of the service in breach of section 5 or 6 — in particular a claim that you recorded someone without a lawful basis for doing so.

12. Changes, law and contact

We may update these terms. For material changes we will tell account holders by email at least 30 days before they take effect, and continuing to use the service after that is acceptance. If you do not accept, you can cancel before the change applies and we will refund the unused part of any prepaid term.

This agreement is governed by the law of the Commonwealth of Virginia, United States, and the courts of that jurisdiction have exclusive jurisdiction. Nothing here removes a consumer’s non-waivable local rights.

If any provision is unenforceable, the rest stands. Not enforcing a term is not a waiver of it. You may not assign this agreement without our consent; we may assign it as part of a merger or sale of the business.

Contact: Siddi Tek LLC, 41551 Bostonian Place, Aldie, VA 20105, United States — [email protected].