Platform — free, permanently.
The workspace itself costs nothing and is never metered. Unlimited seats, full role-based access control, every product's UI, and the API. You add paid capacity to a product only when you outgrow its free tier.
The six metered products.
Everything else on the platform — heatmaps, funnels, journeys, forms, revenue, audience, events, signals, AI insights and web vitals — reads the sessions you already record and is never metered. Four of the six have no monthly fee either: you pay for usage past the free allowance, and nothing if you stay under it.
Session Replay
DOM replay with synced console, network and error panels. Metered on sessions recorded.
- 1,500 sessions / month
- Web capture
- Hard cap — never billed
- 10,000 sessions included
- then $4.00 per 1,000
- Native mobile replay unlocked
APM & Tracing
Billed name for App Monitor
OTLP spans from any standard OpenTelemetry agent. Metered on spans ingested.
- 1M spans / month
- Hard cap — never billed
- 1M spans included
- then $2.00 per million
- No subscription fee
Logs
Billed name for Log Management
Logs correlated to traces by trace id. Metered on ingested volume.
- 1 GB / month
- Hard cap — never billed
- 1 GB included
- then $0.50 per GB
- No subscription fee
Infrastructure
Host metrics from the pure-JS agent. Metered on peak hosts reporting in a day.
- 2 hosts
- Hard cap — never billed
- 2 hosts included
- then $12 per host
- No subscription fee
Uptime
HTTP, TCP, DNS, ping and multi-step checks. Metered on monitors configured.
- 5 monitors
- 5-minute check interval
- 50 monitors
- 30-second check interval
- Public status page
AI Vision
Vision-model analysis of native mobile sessions. Metered per analysis run.
- 50 runs / month
- Hard cap — never billed
- 50 runs included
- then $0.02 per run
- No subscription fee
Three real shapes, priced from the table above.
Side project
800 sessions a month, one host, a couple of uptime checks. Everything sits inside the free allowances.
Small SaaS
6,000 sessions, 4 hosts, 3M spans, 4 GB of logs.
Growing team
25,000 sessions, 12 hosts, 20M spans, 30 GB of logs, Uptime Pro.
Questions people actually ask.
What happens when I hit a free tier?
It stops, it does not bill you. A free product is a hard cap: new sessions past the limit are simply not recorded, and anything already in flight finishes. You are never surprised by an invoice for a tier you did not subscribe to.
Do I pay per seat?
No. Seats are unlimited on every product including free, and role-based access control with per-site grants is on the free platform too. We would rather your whole team looked at the data.
How long is data kept?
14 days by default, on every plan. Longer windows are part of a negotiated deal rather than a published tier — talk to us if you need one.
How are mobile sessions counted?
A native mobile session counts as five against the sessions meter, because a screenshot stream costs materially more to store and process than a DOM stream. Mobile capture requires Session Replay Pro.
Am I locked in?
Not meaningfully. The backend side is stock OpenTelemetry pointed at our endpoint — changing the destination is one environment variable, and your instrumentation is untouched because none of it is ours.
Start on the free tiers.
No card. Every product starts free and stops at its cap instead of billing you.